What's on today : Fri Mar 22 2019
CLICK ON DATE TO VIEW TIMES and Guided Tour arrangements.
The Cornish Heritage Collection, Scheduled Ancient Monument, Gardens and Car Park open from 10.30am when the mine and Cornish Heritage Collection are open - The Grounds close around the end time of the last tour - final admission being approximately 1 hour earlier.
REFRESHMENTS - SLICE OF CORNWALL is a great little tea room offering home made food and cakes very close to the mine at The Homestead Woodland Garden, Crelly, Trenear, Wendron. Open Wednesday, Thursday, Friday, Saturday & Sunday from 10 am to 4pm . Located on the B3297 about 500 yards on the right hand side as you head towards Redruth from Wendron village. Bookings can be made - contact details:- Phone 07903788315 http://www.sliceofcornwall.com/ Email email@example.com Facebook.com/sliceofcornwall - SATNAV TR13 0EU
GARDENS, CORNISH HERITAGE COLLECTION, SWITZERS BUTTERY & TEA ROOM*
REFRESHMENTS - CLOSED until SUMMER - Switzers Buttery is a licensed coffee & refreshment counter courtesy service to our visitors but is not a full cafe. Open in July August & September er - cafetières of exceptional quality freshly brewed roasted Colombian coffee with hot frothy locally-sourced Jersey milk & teapots [& extra hot water!] of high quality loose leaf tea with good Cornish organic local milk are available.
PICNICS IN THE GARDENS Picnics are most welcome but we would explain that the bandstand, upper lawn and our small tea room are usually 100% reserved, for those visitors who purchase our own refreshments when our tea room is open in the summer months.
If you do bring your own picnic you are welcome to sit on the bandstand [providing the tea room is closed] where there are tables, seats and chairs, or on the lower lawn, and in the woodland garden. When the refreshment counter is open we can provide hot drinks or cold ones too.
We ask all of those who take picnics to be green and take their litter home, especially any plastic items as we are a plastic-free zone. Please leave our tables clean and tidy and please do not discard any food in our bins.
|Valid from JANUARY 2019 until further notice - Free Parking, Museum, Monument & Garden included in underground tour ticket prices - car parking otherwise chargeable||Main Mine EXPLORER Tour A||Deep Mine ADVENTURE Tour B||Museum, Monument & Gardens Only|
|Adults - [16 years and upwards] per person||£19.60||£25.60||£6.25|
|Children with paying adult [per person under 4 years]||Unavailable||Unavailable||FREE!|
|Children with paying adult [per person under 6 years]||£6.60||Unavailable||FREE!|
|Children with paying adult [per person 6 to 9 years]||£11.60||Unavailable||£3.25|
|Children with paying adult [per person 10 - 15 years]||£14.60||£21.75||£3.25|
|Senior Person [65+] University Student, Crown Service, Serving Military Personnel [per person]||£17.60||£23.60||£5.25|
|Local Resident Persons [TR Postcodes] Adult [or Senior 65+] SINGLE||£16.60||£23.60||£3.70|
|Local Resident Persons [TR Postcodes] Adult [or Senior 65+] COUPLE||£30.60||£45.60||£5.25|
|Family 2 Adults 2 Children 4-15 yrs Main Mine Tour A|
[Deep Mine Tour B Children over 10 only]
|Private Charter & Educational Visits [Minimum 25] per person [1 free supervisor for every 30 paid]||£16.60||£23.60||£5.25|
|Less abled Person [if suitable] with paying carer [ID & disability may need disclosure]||£16.60||£23.60||FREE!|
|Registered Carer [accompanied by a less abled person] ID will be required||£16.60||£23.60||£5.25|
The mine is an authentic underground tin mine on several levels and comes under the regulations of the relevant Mines & Quarries Acts as if it were a working mine. This is the only genuine complete Cornish mine that can be explored by the general public. The mine is inspected monthly by a qualified mining engineer to ensure safety. An in depth annual inspection is carried out for all of the underground areas beyond the mine tours. A daily inspection is carried out by the mine guide before we allow the public into the mine.
We regret that the underground mine tours are unsuitable for those in wheelchairs, with walking frames or sticks, expectant mothers, persons who are blind, persons who suffer from epilepsy, back sufferers, for those with respiratory or heart conditions, for those who have walking difficulties or some registered disabled persons.
What SORT OF SHOES are needed??
Please ensure that you wear suitable stout walking shoes or trainers or you may NOT be allowed to take a mine tour. High heels, wedges, ballet shoes, light or flimsy shoes, sandals & flip flops, open toe or open heel footwear CANNOT be worn in the mine [more details below]. This is for your personal safety.
IS THE MINE LIT ??
YES - MAIN MINE EXPLORER TOUR A is electrically lit throughout with the backup of an automatic emergency lighting system.
The DEEP MINE ADVENTURE TOUR B is lit by each person wearing genuine Miners Hat lamps with a light weight battery pack that will be strapped to your waist. The mine lights will be off but the emergency lights will operate immediately in the event of any power failure.
HOW MANY STEPS ARE THERE???
Main Mine Explorer Tour A has 40 downward steps and 53 upward steps.
THE DEEP MINE ADVENTURE TOUR B has 75 downward steps and 83 upward steps.
WHAT ARE THE RESTRICTIONS & WHY ??
All restrictions are due to health and safety, security, comfort, privacy, the safety of others, mining regulations, insurance restrictions, terrorism and other risks. Common sense is another factor.
Bags, backpacks, cameras, ipads, dvd players, transistors, laptops, mobile or cell phones on sticks or otherwise, lamps or torches or toys, are NOT allowed
Photography is NOT permitted in the mine.
Flash or video photography is not permitted in the grounds or museum.
Water bottles, sweet papers, wrappers are not allowed - please leave all such items locked securely in the boot of your car or at home - eating or drinking in the mine is not allowed - see detailed notes below about suitable footwear and other restrictions.
WHAT ARE THE REASONS??
Both hands will be needed in the mine for the handrails when negotiating our stairs - this is for your personal safety and to ensure that you do not trip or fall on another person or child.
There are lots of steps and stair handrails. Three or four levels of the mine are explored depending on which tour is taken.
Many visitors do not want to be filmed, photographed or videoed for privacy reasons. Flash can trigger off an involuntary reaction, momentarily blind people or our guides which could cause an accident. It is also a nuisance to some individuals.
MAY WE PRE-BOOK???
YES! To save delay you may pre-book before your visit - by telephone 01326 573 173 - Booking office is only open when the mine is open from 10.30 am - from Easter to the end of September the booking office is open DAILY [except on Sundays, Mondays & some Tuesdays] FROM 10.30am - 1.30pm except on Good Friday or Flora Day in May. When should I book??? The deep mine tour MUST be booked at least ONE hour in advance or preferably a week in advance.
HOW LONG DOES THE DEEP MINE UNDERGROUND ADVENTURE TOUR B TAKE?
This tour takes about 90 minutes.
WHAT TIME IS THE LATEST CHECK IN TIME for the DEEP MINE ADVENTURE TOUR??
The Deep Mine ADVENTURE Tour B Arrival time is 60 minutes before advertised time as the museum & grounds will close at end of tour and it takes time to pay and have lamps fitted - we call this Lamping Up - if you want to explore the Cornish Heritage Collection museum please arrive at least one hour earlier. The minimum check in time is 30 minutes before the advertised tour time.
It should be noted that this tour is [on very rare occasions] subject to cancellation at short notice. In the unusual event that a cancellation needs to be made, a full refund will be made if payment has been made in advance.
WHAT ARE THE GENERAL & WINTER OPENING TIMES??
In general we are open from April to the end of October. This may change, please check this official page before visiting. We are usually closed on Sundays & Mondays, Good Friday, Flora Day [usually the 8th May - this is St Michaels Day and annual world famous Furry Dance in Helston], - in early and late season open days can be three, four or five days each week. We are open on some Bank Holiday Mondays and for special events - check the web site or our facebook pages for details of Easter & Half Term opening days.
In the winter of 2018-2019 and part of March 2019 we are open on Saturdays only with a few exceptions - The Cornish Heritage Collection, Ancient Monument, grounds and our visitors car park are open on such Saturdays from 10.30am to 1.30pm** - ** last admission to museum being one hour before closing -
Please explain about the MAIN MINE EXPLORER TOUR A??
The Main Mine Explorer Tour A - this is a guided tour that explores three levels of the mine and takes about 65 minutes. Two Stopes are seen (A stope is a kind of shaft where the tin ore has been removed.
There are 40 downward steps and 53 upward steps. Everyone needs to be reasonably fit.
Children should over the age of 4 years and one metre in height. Booking in advance is not essential for this tour but at busy times is strongly recommended. The main electric lights in the mine are used for this tour. The emergency lights in the mine will remain in use.
CAN I MAIL POSTCARDS FROM THE MINE?
YES! Towards the end of the underground tour the Holman Chamber is visited where the unique George V underground Royal Mail post box is situated and was placed here by the General Post Office over 40 years ago. Postcards mailed in the box have a special franking mark applied.
DO YOU SUPPORT ANY CHARITY?
YES we do. Our wishing well is close by the last section of the mine and all donations are given to the Cornwall Air Ambulance. You will also find donation boxes for other charities in the museum, the hallways and ticket office area. All are protected by CCTV coverage.
Please explain about the DEEP MINE UNDERGROUND ADVENTURE TOUR B??
This DEEP MINE ADVENTURE TOUR B is an hour and half guided tour that is restricted to fit adults only, children must be over the age of 10. Booking in advance required. The main lights in the mine are turned off for this tour, all visitors are issued with genuine miners battery powered headlamps which add to the atmosphere of the guided tour. Our lamps came from Kellingley Colliery [Big K], the last deep coal mine to work in the UK, the names of the original miners remain on the charging apparatus racks. The emergency lights in the mine will remain in use. Four levels of the mine are explored right down to the depths of 4 Level just above the main mine pump sump at 5 Level and the guided tour takes 90 minutes or thereabouts.
There are 75 downward steps and 83 upward steps, some of which are steep.
The main Stope Shaft of the mine is visited which is most impressive with its several flights of stairs and landings fitted into the original contours of the working which was excavated by hand during the 1700s.
The two other stope shafts date from the 1700s are also seen. Towards the end of the underground tour the Holman Chamber is visited where the unique George V underground Royal Mail post box is situated.
How do I book for the DEEP MINE ADVENTURE TOUR??
Bookings for Deep Mine Adventure Tour B can only be made by telephone or a personal visit in advance. Numbers allowed are limited so booking a week in advance by telephone is recommended to avoid disappointment - especially during wet weather periods
WHAT SORT OF CLOTHES & SHOES SHOULD I WEAR????
Mining conditions are presented at all times during underground tours. Please ensure for your personal safety that you wear suitable washable clothing - the ideal being an old pair of full length denim jeans, stout sensible walking shoes or trainers.
Shorts, half length trousers, culottes, cropped jeans or trousers or similar are most inappropriate for a Main Mine Tour A visit and will NOT be allowed on Deep Mine Tour B visits.
Flimsy shoes, flip flops, high heels, wedges, open toe sandals, open heel sandals or lightweight house shoes are entirely unsuitable & will NOT be allowed.
This is a hard rock mine and we will provide hard hats which must be worn at all times even in the Briefing Room and need to be adjusted for a correct fit. If you bend down in the mine for any reason and your hat falls off, make sure you put it back on your had BEFORE standing back up.
We provide a white disposable skull cap to wear on your head under the hard hat for hygiene reasons - just ask the guide for one - these are free and can be taken home. We can also provide a disposable coverall suit for a modest charge of £2 which you can take home - again just ask at reception or speak to the mine guide.
CAN I BRING ANY BAGGAGE, CAMERAS OR OTHER THINGS INTO THE MINE??
Sorry - NO - We regret that none of the following are allowed ....Handbags, backpacks, cameras, ipads, dvd players, transistors, selfie sticks, laptops,
mobile or cell phones, water bottles, harnesses are NOT allowed, photography is NOT permitted in the mine.
Both hands are needed in the mine when negotiating our many stairs & bags and straps can catch in some places or be restrictive in any narrow areas - a small handbag (no cash or cards) may be left in reception at your own risk, purses or wallets together with any cards, travel documents or money should preferably be in a deep zipped or clipped coat pocket. Lockers can be provided at your own risk for baggage but do not leave cash or any valuables in lockers.
CAR KEYS - We recommend that car and other keys are safely secured in a zipped or clipped deep pocket in case they are accidentally dropped in the mine.
WHAT IS SENSIBLE ATTIRE?? - what are Mine Conditions??
Our motto is BE PREPARED ... but not for a fashion parade! ..... This is a very real subterranean tin mine that extends to several levels. All mines in Cornwall had a water problem, you will see the ruins of many engine pumping houses & their chimneys all over the county, there were thousands at one time. All 3,500 known Cornish mines are now completely flooded and when working were very wet & muddy, we are no exception.
Wheal Roots Workings at The Poldark Mine is the only authentic tin mine open to the public that pumps water today and is the only mine in Cornwall that has been doing so since the 1970s. We raise between 15 to 20 million gallons (circa 90 million litres) of water out of the mine each year, thats around 50 thousand litres a day .... the mine is wet & sometimes muddy underfoot so trainers are best or a good walking shoe.
Water drips in most areas of the mine, following wet weather water gushes out of fissures in the rock in certain places and you may get splashed - so a showerproof washable jacket is recommended.
There is rust and ochre on the walls in places which might get on your clothing, do try to avoid brushing against the walls and ensure that you come prepared for a mine visit by wearing washable clothing, full length jeans and stout footwear.
The powerful automatic water pumps in the depths of the mine make loud noises every few minutes and echo around the shafts and passageways. These percussive sounds are made without any warning so do please be aware of this to avoid being startled!
IN BRIEF & IN GENERAL......
RESTRICTIONS - Due to the risk of FIRE & for the SECURITY, COMFORT & SAFETY of all VISITORS... We very much regret that CAMERAS, MOBILE CELL PHONES, PCs, KINDLES, & PADS or any similar or other electronic devices, radios, music players, bottles with liquids or sprays, sharps or knives, penknives, handbags, backpacks, weapons or imitation weapons, etc are NOT allowed into the mine or beyond the ticket desk in our museum.
Matches, lighters, smoking materials, e-cigarettes [including vapes] or any other combustibles, are NOT allowed anywhere in our gardens or car parks - we are a 100% SMOKE FREE ZONE.
NO PLASTIC BOTTLES PLEASE - PLASTIC FREE ZONE - for the last FIVE YEARS we have been doing our little bit for the environment means that we do not approve of plastic bottles and ask that you refrain from bringing them here. They will not be allowed into our gardens or the mine - not only for environmental reasons but also to ensure that bottle tops and plastics are not taken into the mine which could jam the mine pumps.
To avoid delays at the ticket desk, please ensure that you leave all such RESTRICTED items & devices in your car boot or at home. Flash & VIDEO photography is NOT permitted anywhere in the grounds and photography of any kind is not allowed in the mine. Both hands will be needed in the mine when negotiating our stairs. Please do not take sweet papers or any plastic bottles, paper or foil wrappers into the mine. Walking sticks, crutches or walking frames are NOT permitted into the mine.
CHILDREN It should be noted that the minimum age for children is over 3 to 4 years at the discretion of the Mine Captain or the mine guide. [The term Mine Captain is the Cornish designation for a Mine Manager] Children need to be well behaved and calm during their mine visit. Children cannot be carried in the mine or be put into back or front pouches or harnesses. Hard hats have to be worn by all persons & children at all times in the mine without exception.
REGULATIONS MINE REGULATIONS, security measures and other restrictions are to avoid nuisance to others, delay, fire, acts of terrorism. These are in place to ensure your personal safety & security and that of others. Apart from the mine regulations and modern day terrorism risks, both hands will be needed in the mine when negotiating our stairs.
CAN WE BRING PICNICS?
YES - Visitors are invited to use the the bandstand in winter, or in summer the picnic tables on the lower lawn, all that we ask in return is that you take home all of your personal food wrapping, papers and food waste. If you have a picnic the picnic bag may be left in a locker at the ticket office and collected after your mine tour. If you are visiting for the deep mine tour, you will need to take your picnic well before the tour starts and return your bag to reception before going underground, you can then retrieve it on your way out. In summer months picnics may NOT be taken on the tea lawn or bandstand which are reserved for visitors using our refreshment facilities. For security and the safety of all, there are CCTV cameras that monitor & record all areas of the car park, grounds, museum, ticket office & sales area.
DO YOU HAVE CONCESSIONS?
YES - We have concession rates for local residents with TR (NOT PL) postcodes who will need to produce a driving licence or some other acceptable ID with a photo and address with a TR postcode for each adult, CONCESSIONS ARE NOT available on the 11 am tour or when there is a special event. Military, NHS & Crown Service discount is also offered, ID will be required.
Concession rates are available for senior persons over 65, ID may be required.
No concession discount is available in conjunction with any other offer or special events.
DAILY PERSONAL RESERVATIONS for Main Mine Explorer Tour A NEED TO BE MADE BY TELEPHONE no more than 48 hours in advance. - We DO NOT require prepayment unless you wish to - 01326 573 173 - please do not e-mail reservations as we often dont have sufficient time to look at our e-mail every day due to busy times and the reliance on volunteers from time to time.
GROUP & PRIVATE CHARTER BOOKINGS Charters for groups are welcome at any reasonable time and booking enquiries should be made well in advance by telephone and followed up with an e-mail & all pertinent details. Prepayment will probably be required.
CAR PARK Our car park is free but only for visitors to the mine who pay for admission to the gardens & museum or take a guided mine tour. It is not a car park to be used for any other purpose, please do not leave your car in our car park and go for a walk unless you have obtained a pre-paid car park ticket from our booking office. DOGS are NOT permitted in the car park and must NOT be allowed out of your car. We are a Wildlife PROTECTED ZONE.
The turning apron in front of our gates is the private property of Poldark Demesne and is a coach and bus turning space only. It is also the Poldark Mine Bus Stop and is used by regular daily public & school bus services to and from the next village to Helston, Falmouth and other destinations.
CCTV - Please note that for the safety and security purposes of all visitors that the car park, coach turning area, gardens and grounds are monitored by a number of 24 hour security cameras (CCTV) and images are recorded and held for up to 3 months.
We regret that Dogs are NOT PERMITTED anywhere at Poldark Mine & Trenere Wolas Gardyn, that means dogs are not allowed in our car park or in the gardens.
The good news is that DAY KENNELS are available nearby- [see note below**]
The car park is around 1/3 of a mile in extent and is bounded by the fast flowing River Cober on one side with a 13th century mile & a half long aqueduct on the opposite side. In addition we are surrounded by farmland. This place is a haven for a variety of furry & feathered creatures great and small which we endeavour to protect. Many wild birds and other species regard this beautiful place as their home, voles, roe deer, badgers and foxes are regularly seen here. You may spot the resident owls or the pair of buzzards who have been here for some years. As an animal lover we hope that you will understand the reasons behind our policy to safeguard this very special environment.
The entire Poldark Demesne & Car Park is dedicated as a Wildlife Sanctuary with many small ground nesting birds, water creatures, invertebrates, adders & grass snakes, and small mammals, some of which are endangered species. We are directly connected to a Site of Special Scientific Interest at Porkellis Moor where our two watercourses commence. Porkellis Moor is part of the West Cornwall Bryophytes SSSI, so is a haven for some rare liverwort species, lichens and mosses which extend into our riverside grounds.
Visitors should note that there are grass snakes along the watercourses on both sides of our main car park, so please keep out of these areas.
CCTV cameras are used to ensure compliance with the NO DOGS POLICY. So please respect this rule and leave your doggies with a friend or at home.
DAY KENNELS ** - Best option - just a few miles away there is an excellent day kennel where your dog will be looked after for a modest sum. Its 5 miles and only 9 minutes away near Rame on the main A394 road to Truro. Booking in advance is important but from as little as £12 your pet will be looked after, walked and fed.
K9 Kennels are at Rosevean Herniss Longdowns, Penryn TR10 9DU Phone: 01209 860302 www.k9kennelscornwall.co.uk
Dogs must not be left unattended in cars or vans as per the RSPCA website and you could be reported for cruelty. The RSPCA say that it takes less than 20 minutes even on a mild day for a dog to die in a car or van.
The RSPCAs 24-hour emergency cruelty line 0300 1234 999. If a dog is believed to be in danger, dialling 999 will be our first step.
If you too are an animal lover and arrive with a dog in your car, please ensure that you do NOT allow the dog out of the car, even if setting off for a walk.. Dogs are NOT permitted anywhere on our riverside land on on the turning apron and verges outside our gates, or along the woodland riverside in the lane. For the sake of your dog, please abide by the recommendations of the RSPCA. .
Smoking is not permitted in any part of our gardens, car park or the mine itself. Not only is this a place of work but the policy is to ensure everyones enjoyment and to comply with the regulations imposed on us by the relevant Mines and Quarries Acts.
We regret that for the comfort of all of our guests and visitors that Smoking of any description (including VAPES) is NOT allowed in anywhere in the garden or on the grounds and is PROHIBITED in our car park or outside our gates. Matches and lighters etc are not allowed anywhere due to regulations. WE ARE A 100% SMOKE-FREE ZONE.
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